FAQ's
Frequently Asked Questions (FAQs)
Buying from Asset Appeal
Sourcing Watches
Q: How can I source a special watch that isn’t listed on your website?
A: Contact our team with the details of the watch you’re looking for. We have access to a vast network of trusted suppliers to help you find your desired timepiece.
Discounts and Promotions
Q: Are there any discounts available for purchasing watches?
A: Yes, we offer a 3.5% discount for wire transfer transactions, applied automatically at checkout.
Payment Options
Q: What payment methods do you accept?
A: We accept major credit cards via MagicPay, wire transfers (with a 3.5% discount), and Affirm Payment financing options.
Shipping Information
Q: How long does it take for an order to ship?
A: Most watches ship within 48-72 business hours after payment confirmation. Shipping details are provided on the product page.
Q: What shipping methods do you use, and is shipping free?
A: Orders up to $150,000 are shipped via FedEx Overnight, insured, and free of charge within the continental U.S. Larger orders or international shipments may use Malka Amit, Armored Transport.
Q: Do I need to sign for my delivery?
A: Yes, all orders require a signature and ID upon delivery for security.
Q: Can I pick up my order in person?
A: Yes, you can pick up your watch at our Las Vegas Office & Showroom after placing a non-refundable deposit.
International Shipping
Q: Do you ship internationally?
A: Yes, we ship to select countries. Additional shipping fees and customs duties may apply. Contact us for more information.
Returns and Refunds
Q: What is your refund policy?
A: Sales are generally final. For issues or defects, notify us within 24 hours of receiving your purchase.
Q: How do I initiate a return or exchange?
A: Contact us within 24 hours of delivery at info@assetappeal.com or 786-300-6289. Returns require a "Return Authorization Number" before shipping.
Q: Are there exceptions to your refund policy?
A: Refunds are considered for items significantly different from the description or defective.
Q: How soon will I receive my refund?
A: Refunds are processed within 3-5 business days after inspection. It may take an additional 5-7 days to reflect in your account.
Warranties and Guarantees
Q: Do you offer warranties or guarantees?
A: Yes, we provide:
- Manufacturer’s warranty for most new and pre-owned luxury watches.
- A 12-month warranty for watch function and movement.
- A 30-day craftsmanship warranty for jewelry.
- Lifetime Authenticity Guarantee for all purchases.
Selling to Asset Appeal
Selling Options
Q: What types of watches do you buy?
A: We buy luxury watches, including brands like Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and more.
Q: Do you accept vintage or modified watches?
A: Yes, we evaluate vintage watches and those with aftermarket modifications.
Valuation and Quotes
Q: How do I get a quote for my watch?
A: Fill out our quote request form with details about your watch. Quotes are typically provided within 1-2 business days.
Q: Is the quote obligation-free?
A: Yes, quotes are free and come with no obligation.
Shipping Your Watch
Q: How do I ship my watch to Asset Appeal?
A: We provide a free, insured shipping label and detailed packaging instructions once you accept our offer.
Q: Is shipping covered?
A: Yes, shipping is fully covered and insured by us.
Payment Process
Q: When will I receive payment for my watch?
A: Payment is processed within 24 hours after the sale is finalized.
Q: How is payment made?
A: Payments are made via bank wire transfer, ACH, or Zelle for smaller amounts.
Consignment Program
Q: Are there any fees or commissions for consignment?
A: No hidden fees. We deduct only the agreed-upon commission rate outlined in the consignment agreement.
Other Selling Details
Q: Can I sell multiple watches at once?
A: Yes, we provide offers for each item.
Q: What if my watch requires repairs or lacks original documents?
A: We accept watches needing repairs and those without original boxes or warranties, though this may affect valuation.
Q: Do you buy internationally?
A: Yes, we welcome international sellers but may require additional documentation.
Contact Us
For additional questions or assistance, reach us at info@assetappeal.com or call 786-300-6289.